Our Maggi Chain

Update:   I wanted to update my original post with Maggi’s response to my public complaints about the chain we purchased from them. Shortly after the posting, we received a response from the company seeking to expedite assistance to us. It turns out that they do not produce very much Aqua7 chain in 5/16” – most of their production is in metric sizes. This accounted for the delay. Bad communication accounted for the lack of explanation to us.  As to the rusting issue, the CEO of the company tells us they do on rare occasion suffer loss of galvanizing, but no more on the Aqua7 than on Aqua4. This is hopeful as there has been some speculation that the higher strength chain does not take galvanizing as well as lower strength chains. In any event, they offered to ship to us immediately a replacement chain in Aqua4 and then when a new batch of Aqua7 is produced to ship a length of that to us as well, since the Aqua4 in 5/16” is not an appropriate strength for our boat. We have now received and installed the Aqua4 and are awaiting final production of the Aqua7 replacement. This has been a more than sufficient response for us so far, and we look forward to final receipt of the Aqua7 chain. To reiterate, we had been happy with a length of Aqua4 for 6 years (which had been on the boat for 10 years). We hope that the new chain they send us will perform as well and that the rusty batch was just an outlier.

Original Post:  Our boat had a load of Maggi Aqua4 chain (or whatever they called their G4 back then) that was original to its build in 2004. It was superior chain that we changed out in 2015. It was really only showing a bit of rust where the links connected, but I had the opportunity to replace it and wanted to lighten my ground tackle load. I purchased Maggi Aqua7 chain in a size smaller – 5/16”. It is essentially equivalent in strength to 3/8” G4 chain, and it saved me well over 100lbs on the foredeck.

However, after about a year on the boat the chain started showing alarming amounts of rust and corrosion. Now, after a year and a half, I need to replace it ASAP. This is far to soon for this chain to rust away. The galvanizing on the Aqua7 is not the smooth, hard finish I had on the Aqua4. It is lumpier and seemingly softer. In any event, it is all gone and the bare surface of the chain is rusting. I have heard other reports that Maggi Aqua7 galvanizing does not stand up, and now I have first hand experience.

The most concerning part of this whole episode has been the response of the Maggi company to our issues. The premature corrosion issue was quickly acknowledged and a new chain promised… and promised and promised. But never delivered. Despite what I deem to be the best intentions of Maggi’s US supplier, I have to conclude that I have been given the runaround, perhaps in an attempt to wear us down so we let it go and buy some competitor’s chain. If you want a sense of the degree of runaround we have been given, read the correspondence in the attached file, which begins in April 2016 and ends in December 2016 with me basically saying “Bueller, Bueller?”

This is a major chain manufacturer and supplier to the marine industry. I think the boating public needs to know about the quality of the chain they are selling and the customer service that backs it up. I warned them I would write posts such as this and take other steps. This is one way in which the individual customer has some power in this internet age. So why not exercise it? Buy Maggi chain at your risk.

maggi-chain-correspondence

A photo taken in April 2016:

img_9710

 

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4 thoughts on “Our Maggi Chain

  1. Marc….
    I just saw your post and that is a crying shame! That said… although we have jus upgraded our primary rhode, year before last we had the chain that came from the previous owner of our boat, regalvanized at a local shop. Including our 55 # delta and 3 additional anchors of friends… and our chain of 175 feet, the whole thing was only $275. ( it’s based on weight with a 350 pound minimum ) So whatever you do do not dispose of it, because the quality they came from the shop was fantastic.

  2. WOW! I’d read the post before but today I finally had the chance to read the correspondence. This message needs to be sent far and wide. Sailors need to check there chains. I put on a new chain before leaving San Diego and I must admit I didn’t inspect it much after that because I new it was relatively new. Had I heard of this before, I’d have been monitoring it like a hawk. Customer service such as is recorded in the correspondence should quickly lead to the demise of the company.

    It’s been another month. Still nothing?

    Fair winds,
    Rob

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